Unparalleled support including documentation, videos, web meetings, and onsite options. No waiting days for an answer you need right now. We strive to answer each call or email immediately. Because our team communicates on a daily basis, you won’t have to repeat a question multiple times if a follow up call is needed. Because many of us have also experienced sitting at an accounting or project management desk waiting for an answer, our priority is to handle each support request as soon as possible and as thoroughly as possible.
Training begins as soon as the contract is signed. Start-up materials are forwarded for the client’s review. Our team takes the time to customize the training schedule specific to the needs of the company. Each module is reviewed until the user is comfortable with the process. Ongoing training is always available for refresher courses, new employees, or to simply review a better way to use the system.
We understand changing software can be challenging. Because of this, we take the time to import as much data as possible to eliminate unnecessary data entry and setup. Whether operating Power Tools in the Cloud or office, our technical team will be there each step of the way.
In some cases, moving your environment, including Power Tools and other software, to the cloud is the clear choice. You will not only future-proof your investment, but instantly become more flexible in how and where you work. We work with several cloud services companies or will work with your current IT provider.
Have a specific report you just can’t live without? Our reports and options are extensive so we hope to provide all you need. However, our programming team has also created custom systems and apps to meet client needs.